With this letter, make it clear you are not assuming ill will or evasion but that you still need to have your invoice paid. At this point, it’s more than likely that the payables contact went on vacation, your invoice is waiting in a queue, or some other minor and temporary delay has happened. Because this is the first notice, keep the tone professional, but friendly. Or you may have just assumed they would handle their payables on time. You may have reminded the customer to pay on time, sent emails, left phone messages. In most cases, you want to send this letter out very shortly after the invoice is past due.
COLLECTION LETTER PAYMENT PLAN FREE
Clarity and getting to the point quickly are critical no one wants to read a lengthy collections letter.įeel free to copy these templates and make them your own by modifying the introduction section and the closing section to reflect your personal relationship with the accounts payable person or your contact at the delinquent company. To help you with this task, we’ve drafted some simple templates that are clean and easy to understand. You can work off of basic templates and personalize them as needed. Creating every new collections letter and dunning campaign from scratch is not really necessary, however. Still, sending out personalized collections letters to the most delinquent accounts is a crucial part of getting paid. Truth be told, you probably are swamped just with your regular duties, emailing requests for payments and making phone calls to answer payment questions for customers.
It is time-consuming and can be stressful. Probably the least pleasant part of the accounts receivable professional’s job is running a customer through a collections process.
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